FAQ
Here you’ll find clear answers to our most common questions, from product details and sizing to shipping, returns, and care instructions. We’ve created this page to help you enjoy a smooth and confident shopping experience. If you need any additional support, our team is always here to assist you. You can reach our support team by sending an email to support@valerofirenze.com.
When will I get my order?
Delivery times vary depending on your location between 5 - 12 business days. Once your order has shipped, you will receive an email with further information about your order.
What is the return policy?
To return an item, the following conditions must be met:
- Returns must be requested within 30 days of your order being delivered.
- The returned item(s) must be in new condition, unworn, with all the items attached in the orginal packaging.
My size is out of stock, what can I do?
If your size is out of stock, sign up to be notified once it’s back in stock. We often communicate by email and social media information about our restocks.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure the products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the item(s) in your order. The shipping price will always be shown to you at checkout. Free shipping applies on all orders above $100.
If you need more answers to your questions, feel free to reach out to our support team.